{"id":1022,"date":"2024-04-25T20:30:00","date_gmt":"2024-04-25T17:30:00","guid":{"rendered":"https:\/\/support.wewalk.io\/en\/?post_type=docs&#038;p=1022"},"modified":"2026-01-06T14:34:05","modified_gmt":"2026-01-06T11:34:05","password":"","slug":"why-is-my-obstacle-detection-not-working-2","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/why-is-my-obstacle-detection-not-working-2\/","title":{"rendered":"Why is My Obstacle Detection Not Working?"},"content":{"rendered":"\n<p><strong>If the Obstacle Detection feature on your WeWALK smart cane is not working effectively, please try the following steps:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ensure the Obstacle Detection Sensor is facing forward and not blocked by your hand.<\/li>\n\n\n\n<li> Make sure there are no objects within 20 cm of the sensor and its housing. <\/li>\n\n\n\n<li>If the sensor is dirty,\u00a0blow inside the sensor firmly to clean the dust.<\/li>\n<\/ul>\n\n\n\n<p><\/p>\n\n\n\n<p>If the obstacle detection is not working after the cane has been exposed to rain or liquid, place it with the sensor port facing downward for 24 hours before checking if all functions are working properly.<\/p>\n\n\n\n<p>For the best performance, use the smart cane with the <strong>Pathfinder tip<\/strong> included in the package. If the issue persists, contact WeWALK technical support for further assistance from <a href=\"mailto:info@wewalk.io\">info@wewalk.io<\/a><\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the Obstacle Detection feature on your WeWALK smart cane is not working effectively, please try the following steps: If the obstacle detection is not working after the cane has been exposed to rain or liquid, place it with the sensor port facing downward for 24 hours before checking if all functions are working properly. [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[97],"doc_tag":[],"class_list":["post-1022","docs","type-docs","status-publish","hentry","doc_category-obstacle-detection-using-wewalk-v2-user-guide"],"year_month":"2026-04","word_count":127,"total_views":"0","reactions":{"happy":"1","normal":"1","sad":"0"},"author_info":{"name":"Ece Celebi","author_nicename":"ece","author_url":"https:\/\/support.wewalk.io\/en\/author\/ece\/"},"doc_category_info":[{"term_name":"Obstacle Detection","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/obstacle-detection-using-wewalk-v2-user-guide\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why is My Obstacle Detection Not Working? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/why-is-my-obstacle-detection-not-working-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why is My Obstacle Detection Not Working? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"If the Obstacle Detection feature on your WeWALK smart cane is not working effectively, please try the following steps: If the obstacle detection is not working after the cane has been exposed to rain or liquid, place it with the sensor port facing downward for 24 hours before checking if all functions are working properly. 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