{"id":2972,"date":"2026-07-01T16:24:46","date_gmt":"2026-07-01T13:24:46","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=2972"},"modified":"2026-07-01T16:24:49","modified_gmt":"2026-07-01T13:24:49","password":"","slug":"what-should-i-do-if-my-wewalk-smart-cane-2-disconnects-frequently","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-wewalk-smart-cane-2-disconnects-frequently\/","title":{"rendered":"What should I do if my WeWALK Smart Cane 2 disconnects frequently?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If your&nbsp;WeWALK&nbsp;Smart Cane 2 keeps disconnecting, try removing and re-pairing the device by following these steps:&nbsp;<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open the\u00a0<strong>WeWALK\u00a0App<\/strong>\u00a0and go to the\u00a0<strong>Smart Cane<\/strong>\u00a0tab.\u00a0<\/li>\n\n\n\n<li>Under\u00a0<strong>My Devices<\/strong>, tap the icon next to &#8220;WeWALK&#8221; and select\u00a0<strong>Forget this device<\/strong>.\u00a0<\/li>\n\n\n\n<li>Go to your phone&#8217;s\u00a0<strong>Bluetooth settings<\/strong>\u00a0and\u00a0<strong>forget &#8220;WeWALK&#8221;<\/strong>\u00a0there as well.\u00a0<\/li>\n\n\n\n<li>Turn off your phone\u2019s Bluetooth.\u00a0<\/li>\n\n\n\n<li>Turn off your\u00a0WeWALK\u00a0Smart Cane 2.\u00a0<\/li>\n\n\n\n<li>Reconnect your cane by following these steps:\u00a0\u00a0<\/li>\n<\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Turn on Bluetooth<\/strong>\u00a0on your phone.\u00a0<\/li>\n\n\n\n<li><strong>Turn on your\u00a0WeWALK\u00a0Smart Cane 2<\/strong>\u00a0by pressing and holding the square button.\u00a0<\/li>\n\n\n\n<li>In your phone&#8217;s\u00a0<strong>Bluetooth settings<\/strong>, find &#8220;WeWALK,&#8221; and tap on it.\u00a0<\/li>\n\n\n\n<li>A\u00a0<strong>pairing request<\/strong>\u00a0will appear \u2014 accept it to pair your cane with your phone.\u00a0<\/li>\n\n\n\n<li>Open the\u00a0<strong>WeWALK\u00a0App<\/strong>\u00a0and accept Terms &amp; Conditions.\u00a0<\/li>\n<\/ul>\n\n\n\n<ol start=\"6\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"2\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"3\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"4\" class=\"wp-block-list\"><\/ol>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\"><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists after re-pairing, please reach out to our support team for further assistance.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If your&nbsp;WeWALK&nbsp;Smart Cane 2 keeps disconnecting, try removing and re-pairing the device by following these steps:&nbsp; If the issue persists after re-pairing, please reach out to our support team for further assistance.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[145],"doc_tag":[],"class_list":["post-2972","docs","type-docs","status-publish","hentry","doc_category-product-2"],"year_month":"2026-07","word_count":145,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Product","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/product-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I do if my WeWALK Smart Cane 2 disconnects frequently? 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