{"id":3026,"date":"2026-10-16T16:14:57","date_gmt":"2026-10-16T13:14:57","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=3026"},"modified":"2026-10-16T16:22:38","modified_gmt":"2026-10-16T13:22:38","password":"","slug":"i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\/","title":{"rendered":"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Let\u2019s troubleshoot your Bluetooth connection step by step:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Make sure your Smart Cane 2 is powered on and charged.<\/li>\n\n\n\n<li>Unplug your WeWALK Smart Cane 2 from its charger.<\/li>\n\n\n\n<li>Turn the WeWALK Smart Cane 2 on by pressing and holding the square button.<\/li>\n\n\n\n<li>Open the WeWALK App and go to the Smart Cane tab.<\/li>\n\n\n\n<li>If there is any device shown under My Devices:\n<ul class=\"wp-block-list\">\n<li>Tap the icon next to \u201cWeWALK\u201d and select Forget this device.<\/li>\n\n\n\n<li>Go to your phone\u2019s Bluetooth settings and forget \u201cWeWALK\u201d there as well.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Turn off your phone\u2019s Bluetooth.<\/li>\n\n\n\n<li>Turn off your WeWALK Smart Cane 2.<\/li>\n\n\n\n<li>Turn on your WeWALK Smart Cane 2 again by pressing and holding the square button.<\/li>\n\n\n\n<li>Turn on the Bluetooth on your mobile phone.<\/li>\n\n\n\n<li>In your phone&#8217;s Bluetooth settings, find your WeWALK and tap on it.<\/li>\n\n\n\n<li>A pairing request will appear \u2014 accept it to pair your cane with your phone.<\/li>\n\n\n\n<li>Open the WeWALK App and accept the Terms &amp; Conditions.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If &#8220;WeWALK&#8221; does not appear in your phone&#8217;s Bluetooth list, restart both your phone and your cane, then try again.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have connected your cane to a different phone before, you may need to forget the old connection on that phone first.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists, please reach out to us with your phone model, your iOS or Android version, and a short video of the issue so our team can investigate.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Let\u2019s troubleshoot your Bluetooth connection step by step: If &#8220;WeWALK&#8221; does not appear in your phone&#8217;s Bluetooth list, restart both your phone and your cane, then try again. If you have connected your cane to a different phone before, you may need to forget the old connection on that phone first. If the issue persists, [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143],"doc_tag":[],"class_list":["post-3026","docs","type-docs","status-publish","hentry","doc_category-technical-support-2"],"year_month":"2026-10","word_count":227,"total_views":"4","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth - WeWalk\" \/>\n<meta property=\"og:description\" content=\"Let\u2019s troubleshoot your Bluetooth connection step by step: If &#8220;WeWALK&#8221; does not appear in your phone&#8217;s Bluetooth list, restart both your phone and your cane, then try again. 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If the issue persists, [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.wewalk.io\/en\/article\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\/\" \/>\n<meta property=\"og:site_name\" content=\"WeWalk\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-16T13:22:38+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\\\/\",\"url\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\\\/\",\"name\":\"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth - WeWalk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/#website\"},\"datePublished\":\"2026-10-16T13:14:57+00:00\",\"dateModified\":\"2026-10-16T13:22:38+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/\",\"name\":\"WeWalk\",\"description\":\"Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth - WeWalk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.wewalk.io\/en\/article\/i-cannot-connect-my-smart-cane-2-to-my-mobile-phone-via-bluetooth\/","og_locale":"en_US","og_type":"article","og_title":"I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth - WeWalk","og_description":"Let\u2019s troubleshoot your Bluetooth connection step by step: If &#8220;WeWALK&#8221; does not appear in your phone&#8217;s Bluetooth list, restart both your phone and your cane, then try again. If you have connected your cane to a different phone before, you may need to forget the old connection on that phone first. 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