{"id":3032,"date":"2026-10-16T16:25:34","date_gmt":"2026-10-16T13:25:34","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=3032"},"modified":"2026-10-16T16:25:39","modified_gmt":"2026-10-16T13:25:39","password":"","slug":"what-should-i-do-if-my-smart-cane-2-does-not-turn-on","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/","title":{"rendered":"What should I do if my Smart Cane 2 does not turn on?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Please keep in mind that the Smart Cane 2 does not turn on while it is plugged in and charging \u2014 this is expected behaviour. If your cane does not turn on when it is unplugged, try the following steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Connect your Smart Cane 2 to the charger using the included Type-C cable.<\/li>\n\n\n\n<li>Let it charge for at least 2 hours. A full charge takes approximately 2.5 hours, and charging overnight also works well.<\/li>\n\n\n\n<li>Unplug your Smart Cane 2 from the charger.<\/li>\n\n\n\n<li>Press and hold the power button \u2014 the square button on the front side, the first button from the top of the cane \u2014 for 3 seconds.<\/li>\n\n\n\n<li>You should hear a startup sound when the cane powers on.<\/li>\n\n\n\n<li>If the cane still does not turn on, try charging it with a different Type-C cable and adapter.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If your cane still does not turn on after these steps, please contact us at <a href=\"mailto:info@wewalk.io\">info@wewalk.io<\/a> with your serial number and a short video showing:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>An attempt to turn the cane on while it is still plugged in.<\/li>\n\n\n\n<li>An attempt to turn it on after unplugging it.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This helps our technical support team diagnose the problem faster and arrange a solution for you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please keep in mind that the Smart Cane 2 does not turn on while it is plugged in and charging \u2014 this is expected behaviour. If your cane does not turn on when it is unplugged, try the following steps: If your cane still does not turn on after these steps, please contact us at [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143],"doc_tag":[],"class_list":["post-3032","docs","type-docs","status-publish","hentry","doc_category-technical-support-2"],"year_month":"2026-10","word_count":194,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I do if my Smart Cane 2 does not turn on? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I do if my Smart Cane 2 does not turn on? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"Please keep in mind that the Smart Cane 2 does not turn on while it is plugged in and charging \u2014 this is expected behaviour. If your cane does not turn on when it is unplugged, try the following steps: If your cane still does not turn on after these steps, please contact us at [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/\" \/>\n<meta property=\"og:site_name\" content=\"WeWalk\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-16T13:25:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\\\/\",\"url\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\\\/\",\"name\":\"What should I do if my Smart Cane 2 does not turn on? - WeWalk\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/#website\"},\"datePublished\":\"2026-10-16T13:25:34+00:00\",\"dateModified\":\"2026-10-16T13:25:39+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/article\\\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/docs\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"What should I do if my Smart Cane 2 does not turn on?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/\",\"name\":\"WeWalk\",\"description\":\"Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/support.wewalk.io\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"What should I do if my Smart Cane 2 does not turn on? - WeWalk","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/","og_locale":"en_US","og_type":"article","og_title":"What should I do if my Smart Cane 2 does not turn on? - WeWalk","og_description":"Please keep in mind that the Smart Cane 2 does not turn on while it is plugged in and charging \u2014 this is expected behaviour. If your cane does not turn on when it is unplugged, try the following steps: If your cane still does not turn on after these steps, please contact us at [&hellip;]","og_url":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/","og_site_name":"WeWalk","article_modified_time":"2026-10-16T13:25:39+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/","url":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/","name":"What should I do if my Smart Cane 2 does not turn on? - WeWalk","isPartOf":{"@id":"https:\/\/support.wewalk.io\/en\/#website"},"datePublished":"2026-10-16T13:25:34+00:00","dateModified":"2026-10-16T13:25:39+00:00","breadcrumb":{"@id":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-my-smart-cane-2-does-not-turn-on\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/support.wewalk.io\/en\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/support.wewalk.io\/en\/docs\/"},{"@type":"ListItem","position":3,"name":"What should I do if my Smart Cane 2 does not turn on?"}]},{"@type":"WebSite","@id":"https:\/\/support.wewalk.io\/en\/#website","url":"https:\/\/support.wewalk.io\/en\/","name":"WeWalk","description":"Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/support.wewalk.io\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/docs\/3032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/comments?post=3032"}],"version-history":[{"count":1,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/docs\/3032\/revisions"}],"predecessor-version":[{"id":3033,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/docs\/3032\/revisions\/3033"}],"wp:attachment":[{"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/media?parent=3032"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/doc_category?post=3032"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/support.wewalk.io\/en\/wp-json\/wp\/v2\/doc_tag?post=3032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}