{"id":3048,"date":"2026-10-16T16:45:20","date_gmt":"2026-10-16T13:45:20","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=3048"},"modified":"2026-10-16T16:45:23","modified_gmt":"2026-10-16T13:45:23","password":"","slug":"what-should-i-do-if-the-ai-assistant-is-not-responding","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-do-if-the-ai-assistant-is-not-responding\/","title":{"rendered":"What should I do if the AI Assistant is not responding?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">If the voice assistant is not working, or makes the activation sound but does not answer your question, please check the following:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Check your active add-ons. Open the WeWALK app, go to the My Account tab, then tap Active Packages to see which add-ons and subscriptions are currently active on your account.\n<ul class=\"wp-block-list\">\n<li>If AI Assistance is not listed there, you can purchase the annual subscription from My Account, then Subscription Packages.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Make sure your phone has an active internet connection, as the voice assistant needs internet access to process your questions.<\/li>\n\n\n\n<li>Check that the WeWALK app is open and running. It can be in the background, but it must not be force-closed.<\/li>\n\n\n\n<li>Make sure your Smart Cane 2 is connected to the WeWALK app, then try the feature again.<\/li>\n\n\n\n<li>Try speaking more clearly and in a normal tone. The microphone is at the top of the handle, so speak naturally rather than holding the cane up to your mouth.<\/li>\n\n\n\n<li>Restart the cane and reconnect it to the app.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">If the issue persists after confirming an active subscription, contact our technical support team at <a href=\"mailto:info@wewalk.io\">info@wewalk.io<\/a> with a screenshot of your Active Packages page, your serial number, and a short video.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If the voice assistant is not working, or makes the activation sound but does not answer your question, please check the following: If the issue persists after confirming an active subscription, contact our technical support team at info@wewalk.io with a screenshot of your Active Packages page, your serial number, and a short video.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143],"doc_tag":[],"class_list":["post-3048","docs","type-docs","status-publish","hentry","doc_category-technical-support-2"],"year_month":"2026-10","word_count":200,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I do if the AI Assistant is not responding? 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