{"id":3052,"date":"2026-10-16T16:49:01","date_gmt":"2026-10-16T13:49:01","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&p=3052"},"modified":"2026-10-16T16:49:05","modified_gmt":"2026-10-16T13:49:05","password":"","slug":"the-wewalk-app-keeps-crashing-on-my-phone","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/the-wewalk-app-keeps-crashing-on-my-phone\/","title":{"rendered":"The WeWALK app keeps crashing on my phone"},"content":{"rendered":"\n

We are sorry about the app crashing. Here is how to resolve it:<\/p>\n\n\n\n

    \n
  1. Make sure you have the latest version of the WeWALK app. Check for updates in the App Store or Google Play Store.<\/li>\n\n\n\n
  2. Restart your phone completely: power it off, wait 10 seconds, then power it on.<\/li>\n\n\n\n
  3. Delete and reinstall the app.<\/li>\n\n\n\n
  4. Make sure your phone\u2019s operating system is up to date.<\/li>\n<\/ol>\n\n\n\n

    If the app continues to crash, please let us know your phone model, your operating system version, and your WeWALK app version. For Android users, we recommend devices with Android version 9 and above, while iOS users should have devices with iOS version 14.2 and above for the best experience. This helps our development team investigate the issue.<\/p>\n","protected":false},"excerpt":{"rendered":"

    We are sorry about the app crashing. Here is how to resolve it: If the app continues to crash, please let us know your phone model, your operating system version, and your WeWALK app version. For Android users, we recommend devices with Android version 9 and above, while iOS users should have devices with iOS […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143],"doc_tag":[],"class_list":["post-3052","docs","type-docs","status-publish","hentry","doc_category-technical-support-2"],"year_month":"2026-10","word_count":120,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"}],"doc_tag_info":[],"yoast_head":"\nThe WeWALK app keeps crashing on my phone - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/the-wewalk-app-keeps-crashing-on-my-phone\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The WeWALK app keeps crashing on my phone - WeWalk\" \/>\n<meta property=\"og:description\" content=\"We are sorry about the app crashing. Here is how to resolve it: If the app continues to crash, please let us know your phone model, your operating system version, and your WeWALK app version. 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