{"id":3059,"date":"2026-10-16T16:55:18","date_gmt":"2026-10-16T13:55:18","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=3059"},"modified":"2026-10-16T16:55:21","modified_gmt":"2026-10-16T13:55:21","password":"","slug":"why-should-i-always-use-the-protective-case","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/why-should-i-always-use-the-protective-case\/","title":{"rendered":"Why should I always use the protective case?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Your Smart Cane 2 should always be used with its protective case. Any damage that occurs because the device was used without the protective case is considered outside warranty coverage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you notice any damage to the case itself, please contact our technical support team at <a href=\"mailto:info@wewalk.io\">info@wewalk.io<\/a> before continuing to use the device, and we will advise you on a replacement.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Your Smart Cane 2 should always be used with its protective case. Any damage that occurs because the device was used without the protective case is considered outside warranty coverage. If you notice any damage to the case itself, please contact our technical support team at info@wewalk.io before continuing to use the device, and we [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[142],"doc_tag":[],"class_list":["post-3059","docs","type-docs","status-publish","hentry","doc_category-warranty-2"],"year_month":"2026-10","word_count":62,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Warranty","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/warranty-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Why should I always use the protective case? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/why-should-i-always-use-the-protective-case\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why should I always use the protective case? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"Your Smart Cane 2 should always be used with its protective case. Any damage that occurs because the device was used without the protective case is considered outside warranty coverage. 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