{"id":3066,"date":"2026-10-16T17:00:34","date_gmt":"2026-10-16T14:00:34","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&p=3066"},"modified":"2026-10-16T17:00:37","modified_gmt":"2026-10-16T14:00:37","password":"","slug":"how-can-i-send-my-device-to-the-technical-service","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/how-can-i-send-my-device-to-the-technical-service\/","title":{"rendered":"How can I send my device to the technical service?"},"content":{"rendered":"\n

If the troubleshooting steps in our articles do not resolve your issue, our team can arrange for your device to be checked by technical service under warranty.<\/p>\n\n\n\n

    \n
  1. Contact us at info@wewalk.io<\/a> and describe the issue and the steps you have already tried.<\/li>\n\n\n\n
  2. Include your serial number, your order number, and a short video showing the problem.<\/li>\n\n\n\n
  3. Our technical support team will review your case and confirm whether service is needed.<\/li>\n\n\n\n
  4. If service is needed, we will send you shipping instructions and the address to send your device to.<\/li>\n<\/ol>\n\n\n\n

    Please wait for our confirmation before sending your device, so that we can make sure your case is registered and handled without delay.<\/p>\n","protected":false},"excerpt":{"rendered":"

    If the troubleshooting steps in our articles do not resolve your issue, our team can arrange for your device to be checked by technical service under warranty. Please wait for our confirmation before sending your device, so that we can make sure your case is registered and handled without delay.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143,142],"doc_tag":[],"class_list":["post-3066","docs","type-docs","status-publish","hentry","doc_category-technical-support-2","doc_category-warranty-2"],"year_month":"2026-10","word_count":113,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"},{"term_name":"Warranty","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/warranty-2\/"}],"doc_tag_info":[],"yoast_head":"\nHow can I send my device to the technical service? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/how-can-i-send-my-device-to-the-technical-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I send my device to the technical service? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"If the troubleshooting steps in our articles do not resolve your issue, our team can arrange for your device to be checked by technical service under warranty. 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