{"id":3068,"date":"2026-10-16T17:01:20","date_gmt":"2026-10-16T14:01:20","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&p=3068"},"modified":"2026-10-16T17:01:22","modified_gmt":"2026-10-16T14:01:22","password":"","slug":"how-can-i-request-a-battery-health-check-for-my-smart-cane-2","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/how-can-i-request-a-battery-health-check-for-my-smart-cane-2\/","title":{"rendered":"How can I request a battery health check for my Smart Cane 2?"},"content":{"rendered":"\n

If your cane heats up, drains faster than expected, or its usage time has decreased, you can request a review of its battery health data through WeWALK Data Management.<\/p>\n\n\n\n

    \n
  1. Write to info@wewalk.io<\/a> and ask for a battery health check.<\/li>\n\n\n\n
  2. Include your cane serial number and, if possible, your order number.<\/li>\n\n\n\n
  3. Describe what you are experiencing, for example, how many hours of use you get on a full charge.<\/li>\n<\/ol>\n\n\n\n

    After the review, our technical support team will follow up with the results and let you know whether any further action is needed.<\/p>\n","protected":false},"excerpt":{"rendered":"

    If your cane heats up, drains faster than expected, or its usage time has decreased, you can request a review of its battery health data through WeWALK Data Management. After the review, our technical support team will follow up with the results and let you know whether any further action is needed.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[143,142],"doc_tag":[],"class_list":["post-3068","docs","type-docs","status-publish","hentry","doc_category-technical-support-2","doc_category-warranty-2"],"year_month":"2026-10","word_count":93,"total_views":"2","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Technical Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/technical-support-2\/"},{"term_name":"Warranty","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/warranty-2\/"}],"doc_tag_info":[],"yoast_head":"\nHow can I request a battery health check for my Smart Cane 2? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/how-can-i-request-a-battery-health-check-for-my-smart-cane-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How can I request a battery health check for my Smart Cane 2? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"If your cane heats up, drains faster than expected, or its usage time has decreased, you can request a review of its battery health data through WeWALK Data Management. 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