{"id":3070,"date":"2026-10-16T17:07:28","date_gmt":"2026-10-16T14:07:28","guid":{"rendered":"https:\/\/support.wewalk.io\/?post_type=docs&#038;p=3070"},"modified":"2026-10-16T17:07:32","modified_gmt":"2026-10-16T14:07:32","password":"","slug":"what-should-i-include-when-i-contact-the-support-team","status":"publish","type":"docs","link":"https:\/\/support.wewalk.io\/en\/article\/what-should-i-include-when-i-contact-the-support-team\/","title":{"rendered":"What should I include when I contact the support team?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Sharing a few details in your first message helps us resolve your issue much faster. Where relevant, please include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your cane serial number, found under the QR code on the box or in the Device List of the app.<\/li>\n\n\n\n<li>Your order number, if your question is about an order, a return, or warranty.<\/li>\n\n\n\n<li>Your phone model and your iOS or Android version, for app or Bluetooth issues.<\/li>\n\n\n\n<li>Your WeWALK app version.<\/li>\n\n\n\n<li>A short description of when the issue happens and which steps you have already tried.<\/li>\n\n\n\n<li>A short video or screenshot showing the issue.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can send all of this to <a href=\"mailto:info@wewalk.io\">info@wewalk.io<\/a>, and our technical support team will get back to you.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sharing a few details in your first message helps us resolve your issue much faster. Where relevant, please include: You can send all of this to info@wewalk.io, and our technical support team will get back to you.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"doc_category":[146,84,142],"doc_tag":[],"class_list":["post-3070","docs","type-docs","status-publish","hentry","doc_category-customer-support-2","doc_category-customer-support","doc_category-warranty-2"],"year_month":"2026-10","word_count":114,"total_views":"3","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"B\u00fc\u015fra Bilgin","author_nicename":"busra","author_url":"https:\/\/support.wewalk.io\/en\/author\/busra\/"},"doc_category_info":[{"term_name":"Customer Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/customer-support-2\/"},{"term_name":"Customer Support","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/customer-support\/"},{"term_name":"Warranty","term_url":"https:\/\/support.wewalk.io\/en\/docs-category\/warranty-2\/"}],"doc_tag_info":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>What should I include when I contact the support team? - WeWalk<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/support.wewalk.io\/en\/article\/what-should-i-include-when-i-contact-the-support-team\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What should I include when I contact the support team? - WeWalk\" \/>\n<meta property=\"og:description\" content=\"Sharing a few details in your first message helps us resolve your issue much faster. 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