At WeWALK, we understand that learning new technology can sometimes be pretty difficult. So, we've designed the WeWALK Onboarding Program to help speed up the adaptation process for your new smart cane. So what exactly does the onboarding program offer you?
- Order tracking: We will make sure that you're kept updated from the time that your new smart cane is shipped, to the time that it's delivered to your doorstep. Need help tracking your package, we're here to help!
- Get prepped: We will be getting in touch as soon as your order ships and sharing information that will help you get a head start with onboarding. This will allow you to start getting familiarized with your WeWALK smart cane before it even arrives.
- Onboarding with WeWALK Specialists: If requested at checkout, our WeWALK Specialists will schedule a 15 minute, 1 on 1 training session with you to go over the key features of the smart cane and to answer any questions on your mind.
- Continuous care from the WeWALK Team: We want to make sure you know everything you need and want to know about your new smart cane so that you can start enjoying your independent journey. Our team will be with you every step of the way to ensure that your smart cane adaptation is frustration free.