Subscribing to WeWALK – Frequently Asked Questions


When will the WeWALK app require a subscription?

On Monday, August 23rd, the WeWALK app will be switching to a paid subscription model which will give users unlimited access to all of its existing and upcoming new features. WeWALK app users can select between a monthly or annual premium subscription. 

We will be offering a limited-time discount from through September 23rd where subscribers can receive a special discount off the normal subscription price. 

Why is WeWALK switching to a subscription model?

We are continuously improving the WeWALK app to provide you with a better and more accessible user experience. Our app offers a wealth of features for blind and low vision users including turn-by-turn navigation, public transport information, and an exploration mode that allows you to discover popular places around you.   

This subscription model is required to meet growing demand and the technical and maintenance costs for our app. We remain dedicated to providing an exceptional user experience by improving our existing features while continuously developing fresh new features for our community.  

If I own a WeWALK smart cane, do I also need to purchase a WeWALK subscription?

WeWALK smart cane owners will not require a subscription purchase and will continue to benefit from the WeWALK app at no additional cost. When you connect your WeWALK smart cane to the WeWALK app, you will automatically be upgraded to a premium membership so that you can enjoy our app and its features subscription-free!


How do I subscribe to the WeWALK app?

To start your subscription to the WeWALK application, download the latest version of the WeWALK app and open the application. Login to the app using your WeWALK account or Google, Facebook, or Apple login. If you do not have an account you will need to create one.

After you login, you will be asked to subscribe to WeWALK app when you try to access any of WeWALK’s features such as Navigate, Explore, or Transport.

To start your subscription:

  1. Open the WeWALK app
  2. Select between the monthly or annual subscription plan
  3. Complete your subscription by processing the payment with with Apple or Google pay.

If you own a WeWALK smart cane:

*As a reminder, if you own a smart cane, you do NOT need to purchase a WeWALK subscription. The premium subscription already comes bundled with your smart cane, so you can enjoy the app at no additional cost. Please make sure that you are performing the steps below from the phone that you use with your smart cane.

  1. Open the WeWALK app and login to your account
  2. Go to the Home tab and pair your WeWALK smart cane with the WeWALK app by tapping the Connect WeWALK button
  3. After you pair your cane, your subscription will automatically be upgraded to premium. You can confirm this by tapping on the Profile tab in the WeWALK app

What do I get access to with a WeWALK subscription?

When you subscribe to the WeWALK app, you will get access to all of WeWALK app’s premium features including:

Fully accessible interface: Our app uses high contrast and has the ability to adjust text sizes for low vision users. It is also full compatible with screen readers.

Turn-by-turn navigation: A custom built navigation app that provides an experience like no other with clock directions (can be adjusted to cardinal or relative directions), destination tracking, and low-vision mapping.

Public transport: Find nearby public transportation options, get turn-by-turn navigation to the stops, check timetables, and get stop tracking information so that you know where and when you need to get off your stop.

Multimodal navigation: WeWALK app will auto calculate the optimal route for a mixture of walking and public transport modes. WeWALK will walk you through every step of your journey by helping you navigate to your transport stop, notify you when it’s time to get off your stop, and finally guide you to your final destination.

Limitless exploration: Discover new places with automatic audio notifications as you walk past popular places around you, or get a full list of nearby shops, restaurants, and everything in between.

Uber integration: Third party integration with Uber application. Take an Uber to your destination (please note that Uber may not be available in all countries). 

Unlimited access: Subscribers will have unlimited access to our growing number of features. We continue to work with our terrific community to enhance our application so that our app users will be able to have an app experience like no other and we are thrilled to share some of the upcoming features that are coming down the pipeline this year!

How can I cancel my WeWALK app subscription?

If you have purchased a WeWALK subscription and would like to cancel it, you can do so by cancelling it through the Apple App (iOS) or Google Play (Android) store.

For detailed information, visit the links below:

If you have problems with cancelling your subscription, please contact WeWALK support at [email protected]

What happens if I have a subscription and purchase a WeWALK smart cane?

As soon as you receive your WeWALK smart cane, please make sure to cancel your WeWALK app subscription from your phone’s Apple App (iOS) or Google Play (Android) store. You can refer to the “How can I cancel my WeWALK app subscription” question above for details on how to do this.

When you receive your WeWALK smart cane, you will simply need to pair your WeWALK smart cane with the WeWALK app on your phone to receive your premium subscription that is bunded with the WeWALK smart cane.

What if I have more questions about subscribing to WeWALK?

Our team is happy to answer any questions on your mind. Please send us an email at [email protected] and a member of our WeWALK support team will get in touch with you.