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Smart Cane 2 User Guide

97

Using WeWALK
Frequently Asked Questions (FAQ)

WeASSIST

11

What is WeASSIST?
What Can I Use WeASSIST For?
How Can I Connect to a WeASSIST Assistant?
When Is WeASSIST Available? What Are the Working Hours?
What Happens If My Minutes Run Out?
If I Own a Smart Cane, Do I Still Need a WeASSIST Subscription?
What is a WeASSIST Subscription? How Can I Subscribe?
What happens if my WeASSIST minutes run out during a session?
Why do I need to grant microphone, camera, and location permissions?
How can I rate the service I received during a call?
How can I send feedback to the WeWALK team?

Smart Cane 1 User Guide

33

Using WeWALK

Purchase and Payment

4

How can I order a WeWALK Smart Cane?
What are the prices and payment options?
How can I demo a WeWALK Smart Cane?

Shipping/Delivery

4

Which countries are you shipping to?
What are additional shipping fees?
How long does it take for my order to be delivered?
How can I track my order?

Returns/Refunds

1

Is there an option for return?

Warranty

1

What is the warranty period for WeWALK smart cane?

Technical Support

2

How do I get technical support?
What should I do if my while cane shaft is worn out or broken?

Product

5

Which smartphones does WeWALK support?
Are there any obstacles/objects that WeWALK cannot detect?
Is WeWALK suitable for use in rainy weather?
What’s the total weight of the WeWALK smart cane?
Which languages are available?

Customer Support

1

How can I reach your customer support team?

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Articles
Smart Cane 1 User Guide
Using WeWALK
Getting Started

Getting Started

WeWALK User Manual
The WeWALK Onboarding Program
How can I calibrate the compass on my iPhone?
Prepare your WeWALK Smart Cane
Download WeWALK App
Using WeWALK voice menu gestures

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