Keeping your firmware up to date resolves most connection and performance issues. Follow these steps to update your Smart Cane 2:
- Connect your Smart Cane 2 to the WeWALK app by:
- Turn on Bluetooth on your phone.
- Turn on the cane by pressing and holding the power button — the square button, the first button from the top on the front side — for 3 seconds. You should hear a startup sound.
- In your phone’s Bluetooth settings, find “WeWALK” and tap on it.
- A pairing request will appear — accept it to pair your cane with your phone.
- In the Smart Cane tab, tap “Check the Updates.”
- Tap “Check Version” to see whether your device is up to date.
- If a new version is available, start the update and keep the app open until it is complete.
When there is a new firmware update, the WeWALK App will show a pop-up announcement to you, and you can directly update your cane from the pop-up as well.
Please note that both your mobile phone and your Smart Cane 2 must have at least 30% battery charge to complete the update. We also recommend keeping the WeWALK app updated to the latest version in the App Store or Google Play Store.
