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I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth

1 min read

Let’s troubleshoot your Bluetooth connection step by step:

  1. Make sure your Smart Cane 2 is powered on and charged.
  2. Unplug your WeWALK Smart Cane 2 from its charger.
  3. Turn the WeWALK Smart Cane 2 on by pressing and holding the square button.
  4. Open the WeWALK App and go to the Smart Cane tab.
  5. If there is any device shown under My Devices:
    • Tap the icon next to “WeWALK” and select Forget this device.
    • Go to your phone’s Bluetooth settings and forget “WeWALK” there as well.
  6. Turn off your phone’s Bluetooth.
  7. Turn off your WeWALK Smart Cane 2.
  8. Turn on your WeWALK Smart Cane 2 again by pressing and holding the square button.
  9. Turn on the Bluetooth on your mobile phone.
  10. In your phone’s Bluetooth settings, find your WeWALK and tap on it.
  11. A pairing request will appear — accept it to pair your cane with your phone.
  12. Open the WeWALK App and accept the Terms & Conditions.

If “WeWALK” does not appear in your phone’s Bluetooth list, restart both your phone and your cane, then try again.

If you have connected your cane to a different phone before, you may need to forget the old connection on that phone first.

If the issue persists, please reach out to us with your phone model, your iOS or Android version, and a short video of the issue so our team can investigate.

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