Frequently Asked Questions (FAQ)
- General Information
- Purchase and Payment
- Shipping/Delivery
- Returns/Refunds
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Warranty
- The lower shaft of my cane broke — can I get a replacement?
- How can I return my Smart Cane 2?
- What is the warranty period for WeWALK smart cane?
- What does the warranty cover for the Smart Cane 2?
- Why should I always use the protective case?
- How can I send my device to the technical service?
- How can I request a battery health check for my Smart Cane 2?
- What should I include when I contact the support team?
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Technical Support
- What can I do if the obstacle detection is not working or vibrates constantly?
- How do I get technical support?
- What should I do if my while cane shaft is worn out or broken?
- How can I update WeWALK Smart Cane 2’s firmware?
- What should I do if my Smart Cane 2 keeps disconnecting from my phone?
- I cannot connect my Smart Cane 2 to my mobile phone via Bluetooth
- What should I do if my firmware update keeps failing?
- What should I do if my Smart Cane 2 does not turn on?
- My Smart Cane 2 battery drains quickly, even when the cane is turned off
- My Smart Cane 2 heats up, or its usage time decreases
- What can I do if the vibration of the obstacle detection is not working on the Smart Cane 2?
- The flashlight on my Smart Cane 2 is not working
- What should I do if the AI Assistant is not responding?
- The WeWALK app keeps crashing on my phone
- What should I do if the navigation is not working correctly?
- What should I do if my cane makes a rattling sound?
- How can I send my device to the technical service?
- How can I request a battery health check for my Smart Cane 2?
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Subscription
- How can I become a subscriber of the WeWALK mobile application?
- If I own a WeWALK smart cane, do I also need to purchase a WeWALK subscription?
- What do I get access to with a WeWALK subscription?
- How can I cancel my WeWALK app subscription?
- How can I check which add-ons and subscriptions are active on my account?
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Product
- What’s the total weight of the WeWALK smart cane?
- Which smartphones does WeWALK support?
- Are there any obstacles/objects that WeWALK cannot detect?
- Is the Smart Cane 2 waterproof, and what should I do if it gets wet?
- Which languages are available?
- How can I check the battery level of my Smart Cane 2?
- Customer Support