What should I do if my WeWALK Smart Cane 2 disconnects frequently?

If your WeWALK Smart Cane 2 keeps disconnecting, try removing and re-pairing the device by following these steps: 

1. Open the WeWALK App and go to the Smart Cane tab. 
2. Under My Devices, tap the icon next to “WeWALK” and select Forget this device. 
3. Go to your phone’s Bluetooth settings and forget “WeWALK” there as well. 
4. Turn off your phone’s Bluetooth. 
5. Turn off your WeWALK Smart Cane 2. 
6. Reconnect your cane by following these steps:  

• Turn on Bluetooth on your phone. 
• Turn on your WeWALK Smart Cane 2 by pressing and holding the square button. 
• In your phone’s Bluetooth settings, find “WeWALK,” and tap on it. 
• A pairing request will appear — accept it to pair your cane with your phone. 
• Open the WeWALK App and accept Terms & Conditions. 

If the issue persists after re-pairing, please reach out to our support team for further assistance.