What should I do if my firmware update keeps failing?

Firmware updates can sometimes be interrupted. Please follow these steps:

1. Make sure both your mobile phone and your cane are at least 30% charged.
2. Keep your phone close to the cane, within 1 to 2 metres, during the entire update.
3. Make sure your phone has a stable internet connection.
4. Close all other apps running in the background on your phone.
5. Open the WeWALK app, connect to your cane, and try the update again.
6. Do not turn off the cane or close the app during the update.

If the update fails multiple times, please contact us at [email protected] with your cane serial number and we will assist you directly.