The warranty period for the WeWALK Smart Cane 2 may vary depending on your country and the plan you purchased.
The warranty covers:
- Manufacturing defects in the smart handle, including electronics, sensors, buttons, and speaker.
- Battery defects, excluding normal wear from usage.
- Bluetooth or connectivity failures not caused by physical damage.
The warranty does not cover:
- Physical damage from drops, water submersion, or misuse.
- Normal wear and tear of the cane tip and shaft.
- Damage caused by unauthorised repair attempts.
- Damage resulting from use of the device without its protective case, or from the use of non-recommended cane tips.
If you believe your cane has a warranty-eligible issue, please contact us at [email protected] with your order number and a description of the problem, and we will guide you through the warranty process.
