Warming during or shortly after charging can be normal, but if your cane heats up noticeably or its usage time drops, please try the following:
- Turn the device off and on again.
- If the cane has been charging for a long time, unplug it and let the device rest for 1 hour.
- Confirm that your cane is running the latest firmware version.
- If the issue continues, you can open a request by sending an email to [email protected] to have your device’s battery health data checked.
After the review, our technical support team will follow up with the results and let you know whether service is needed. To open a request, write to [email protected] with your serial number and a short description of the issue.
