Some level of battery drainage while the device is turned off is normal and expected behaviour, which is why we recommend charging your cane nightly. If the drainage is faster than the expected range of 6 to 8 hours of active use, please try the following:
- Make sure your cane has the latest firmware. To check for updates, connect your cane by:
- Turn on Bluetooth on your phone.
- Turn on the cane by pressing and holding the power button — the square button, the first button from the top on the front side — for 3 seconds. You should hear a startup sound.
- In your phone’s Bluetooth settings, find “WeWALK” and tap on it.
- A pairing request will appear — accept it to pair your cane with your phone.
- In the Smart Cane tab, tap “Check the Updates.”
- After updating, fully charge the cane and verify whether the drain has improved.
- If the issue persists after the firmware update, contact us at [email protected] with your cane serial number.
Our technical support team can then review your device records and advise on next steps.
