If I own a WeWALK smart cane, do I also need to purchase a WeWALK subscription?
If you were already a WeWALK Smart Cane owner, whether you need an additional subscription depends on your selected add-ons and region.
To check which add-ons you currently have:
- Go to the WeWALK App.
- Go to the My Account tab.
- Tap on Active Packages.
Here, you can see which add-ons and subscriptions are currently active on your account. If your add-ons include a subscription, you can use it by connecting your Smart Cane to the WeWALK app. To connect your device, tap the Device List button at the Smart Cane tab and complete the pairing process. Once connected, any included app benefits will be visible in the Active Packages section of the app.
How do I subscribe to the WeWALK app?
To start your subscription to the WeWALK application, download the latest version of the WeWALK app and open the application. Log in to the app using your WeWALK account. If you do not have an account, you will need to create one.
To start your subscription:
- Open the WeWALK app
- Go to the My Account tab
- Select Subscription Packages
- Choose a subscription plan
- Complete the payment via Apple Pay or Google Pay
How can I cancel my WeWALK app subscription?
If you have purchased a WeWALK subscription and would like to cancel it, you can do so by cancelling it through the Apple App (iOS) or Google Play (Android) store.
For detailed information, visit the links below:
- Click here for details on how to cancel from the Apple App (iOS) Store: https://support.apple.com/en-us/HT202039
- Click here for details on how to cancel from the Google Play (Android) Store: https://support.google.com/pay/answer/7644008?hl=en
If you have problems with cancelling your subscription, please contact WeWALK support at [email protected]
What if I have more questions about subscribing to WeWALK?
Our team is happy to answer any questions on your mind. Please send us an email at [email protected], and a member of our WeWALK support team will get in touch with you.
