Account Help – Support Wewalk

Skip to content

English

Menu

English

Purchase and Payment

5

Buying a WeWALK Smart Cane

How can I demo a WeWALK Smart Cane?

Shipping and Refunds

WeWALK Refund Policy
Which countries are you shipping to?
Which shipping firm are you working with?
Additional Shipping Fees From VAT, GST, customs/import duty, country taxes

Using WeWALK

55

WeWALK Audio Instruction Tutorials

How to Change WeWALK’s Shaft?
How To Discover What’s Around You With WeWALK?
How to List Nearby Stops and Bus Timetables?
How to Start Navigation Through WeWALK?
How To Use Obstacle Detection?
How To Use Voice Menu?
How To Use WeWALK With Gestures?
What Is In The Box?

Getting Started

WeWALK User Manual
The WeWALK Onboarding Program
Subscribing to WeWALK – Frequently Asked Questions
How can I calibrate the compass on my iPhone?
Changing WeWALK’s default language
Prepare your WeWALK Smart Cane
Download WeWALK App
Changing metric systems
Using WeWALK voice menu gestures
Connecting the app and smart cane
Customizing the app for low vision users
How to Create a WeWALK Profile

Obstacle Detection

Customizing obstacle detection settings through the smart cane
Turning obstacle detection on/off
Customizing obstacle detection settings through the app
Why is my obstacle detection not working?

Navigate

What’s the difference between WeWALK’s navigation and other app’s navigation?
How to use the Navigate feature to get directions to a destination from the app
Starting the navigation through the cane (Using Voice Menu)
Deleting / Editing a saved location
Saving Locations

Transport

Listing bus stops through the app
Listing bus stops through the cane
Learning bus schedules through the app
How to use the Transport feature for public transportation
Which cities are available for We WALK public transportation service and how can I create a request?
Timetables don’t refresh
How can I add my city for public transportation?

Explore

How to use Explore to find popular places around you
How can I list places around me through the smart cane?

Voice Assistant (Beta)

Which languages are available for the Voice Assistant feature?
How can I activate Voice Assistant?
What skills does the Voice Assistant have?

WeWALK's White Cane

Can I order a Smart Cane in different sizes?
What should I do if my cane is broken or get old?
How can you use WeWALK Smart Cane with different tips?

Account Help

How to Reset Your WeWALK Profile Password

White Cane Usage Tips

Getting on the traffic with a White Cane
Cross Cane Technique
Climbing Stairs with a Cane
Wall Tracking with the Cross Cane Technique
Pendulum Cane Technique
How Can I Pick the Right Cane Size?
How to use a white cane while walking on the pavement?
How to use the white cane?

Using Screen Readers

Using Screen Reader (Talkback) on an Android device
How to Use Voiceover on IOS Devices?

Start
Articles
Using WeWALK
Account Help

Account Help

How to Reset Your WeWALK Profile Password

Copyright © 2022 WeWALK