Shipping and Refunds – WeWalk

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V2 User Guide

85

Using WeWALK
Frequently Asked Questions (FAQ)

V1 User Guide

58

Using WeWALK
Purchase and Payment
- Buying a WeWALK Smart Cane
  - How can I demo a WeWALK Smart Cane?
- Shipping and Refunds

Purchase and Payment

3

How can I order a WeWALK Smart Cane?
What are the prices and payment options?
How can I demo a WeWALK Smart Cane?

Shipping/Delivery

4

Which countries are you shipping to?
What are additional shipping fees?
How long does it take for my order to be delivered?
How can I track my order?

Warranty

1

What is the warranty period for WeWALK smart cane?

Technical Support

2

How do I get technical support?
What should I do if my while cane shaft is worn out or broken?

Product

5

Which smartphones does WeWALK support?
Are there any obstacles/objects that WeWALK cannot detect?
Is WeWALK suitable for use in rainy weather?
What’s the total weight of the WeWALK smart cane?
Which languages are available?

Returns/Refunds

1

Is there an option for return?

Customer Support

1

How can I reach your customer support team?

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V1 User Guide
Purchase and Payment
Shipping and Refunds

Shipping and Refunds

WeWALK Refund Policy
Which countries are you shipping to?
Which shipping firm are you working with?
Additional Shipping Fees From VAT, GST, customs/import duty, country taxes

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