If navigation does not start, stops unexpectedly, or gives you directions that do not match your surroundings, please follow the steps below.
- Make sure your WeWALK app is updated to the latest version in the App Store or Google Play Store.
- Make sure your phone has an active internet connection and that Location permission is enabled for the WeWALK app, set to “Always” or “While Using the App.”
- If you are using your Smart Cane 2 during navigation, make sure its firmware is up to date, then calibrate the compass on your cane. You can find the full steps in our article “How can I calibrate the compass of my WeWALK Smart Cane 2.”
- After calibrating, close the app completely, reopen it, reconnect your cane, and start the route again.
If navigation still does not work correctly after these steps, please contact us at [email protected] and include the address or location where the issue happened, along with your destination and the time of day. Route data varies from area to area, so knowing exactly where the problem occurred allows our team to check the map data for that location and investigate further.
