Sharing a few details in your first message helps us resolve your issue much faster. Where relevant, please include:
- Your cane serial number, found under the QR code on the box or in the Device List of the app.
- Your order number, if your question is about an order, a return, or warranty.
- Your phone model and your iOS or Android version, for app or Bluetooth issues.
- Your WeWALK app version.
- A short description of when the issue happens and which steps you have already tried.
- A short video or screenshot showing the issue.
You can send all of this to [email protected], and our technical support team will get back to you.
