If your cane heats up, drains faster than expected, or its usage time has decreased, you can request a review of its battery health data through WeWALK Data Management.
- Write to [email protected] and ask for a battery health check.
- Include your cane serial number and, if possible, your order number.
- Describe what you are experiencing, for example, how many hours of use you get on a full charge.
After the review, our technical support team will follow up with the results and let you know whether any further action is needed.
