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Purchase and Payment

3
  • How can I order a WeWALK Smart Cane?
  • What are the prices and payment options?
  • How can I demo a WeWALK Smart Cane?
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Shipping/Delivery

4
  • Which countries are you shipping to?
  • What are additional shipping fees?
  • How long does it take for my order to be delivered?
  • How can I track my order?
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Returns/Refunds

1
  • Is there an option for return?
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Warranty

1
  • What is the warranty period for WeWALK smart cane?
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Technical Support

2
  • How do I get technical support?
  • What should I do if my while cane shaft is worn out or broken?
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Product

5
  • Which smartphones does WeWALK support?
  • Are there any obstacles/objects that WeWALK cannot detect?
  • Is WeWALK suitable for use in rainy weather?
  • What’s the total weight of the WeWALK smart cane?
  • Which languages are available?
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Customer Support

1
  • How can I reach your customer support team?
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V1 User Guide

60
  • Purchase and Payment
    • Buying a WeWALK Smart Cane
      • How can I demo a WeWALK Smart Cane?
    • Shipping and Refunds
      • WeWALK Refund Policy
      • Which countries are you shipping to?
      • Which shipping firm are you working with?
      • Additional Shipping Fees From VAT, GST, customs/import duty, country taxes
  • Using WeWALK
    • WeWALK Audio Instruction Tutorials
      • How to Change WeWALK’s Shaft?
      • How To Discover What’s Around You With WeWALK?
      • How to List Nearby Stops and Bus Timetables?
      • How to Start Navigation Through WeWALK?
      • How To Use Obstacle Detection?
      • How To Use Voice Menu?
      • How To Use WeWALK With Gestures?
      • What Is In The Box?
    • Getting Started
      • WeWALK User Manual
      • The WeWALK Onboarding Program
      • Subscribing to WeWALK – Frequently Asked Questions
      • How can I calibrate the compass on my iPhone?
      • Changing WeWALK’s default language
      • Prepare your WeWALK Smart Cane
      • Download WeWALK App
      • Changing metric systems
      • Using WeWALK voice menu gestures
      • Connecting the app and smart cane
      • Customizing the app for low vision users
      • How to Create a WeWALK Profile
    • Obstacle Detection
      • Customizing obstacle detection settings through the smart cane
      • Turning obstacle detection on/off
      • Customizing obstacle detection settings through the app
      • Why is my obstacle detection not working?
    • Navigate
      • What’s the difference between WeWALK’s navigation and other app’s navigation?
      • How to use the Navigate feature to get directions to a destination from the app
      • Starting the navigation through the cane (Using Voice Menu)
      • Deleting / Editing a saved location
      • Saving Locations
    • Transport
      • Listing bus stops through the app
      • Listing bus stops through the cane
      • Learning bus schedules through the app
      • How to use the Transport feature for public transportation
      • Which cities are available for We WALK public transportation service and how can I create a request?
      • Timetables don’t refresh
      • How can I add my city for public transportation?
    • Explore
      • How to use Explore to find popular places around you
      • How can I list places around me through the smart cane?
    • Voice Assistant (Beta)
      • Which languages are available for the Voice Assistant feature?
      • How can I activate Voice Assistant?
      • What skills does the Voice Assistant have?
    • WeWALK's White Cane
      • Can I order a Smart Cane in different sizes?
      • What should I do if my cane is broken or get old?
      • How can you use WeWALK Smart Cane with different tips?
    • Account Help
      • How to Reset Your WeWALK Profile Password
    • White Cane Usage Tips
      • Getting on the traffic with a White Cane
      • Cross Cane Technique
      • Climbing Stairs with a Cane 
      • Wall Tracking with the Cross Cane Technique 
      • Pendulum Cane Technique   
      • How Can I Pick the Right Cane Size?
      • How to use a white cane while walking on the pavement?
      • How to use the white cane? 
    • Using Screen Readers
      • Using Screen Reader (Talkback) on an Android device
      • How to Use Voiceover on IOS Devices?
  • Başlangıç
  • Makaleler
  • Customer Support

Customer Support

  • How can I reach your customer support team?

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