If the voice assistant is not working, or makes the activation sound but does not answer your question, please check the following:
- Check your active add-ons. Open the WeWALK app, go to the My Account tab, then tap Active Packages to see which add-ons and subscriptions are currently active on your account.
- If AI Assistance is not listed there, you can purchase the annual subscription from My Account, then Subscription Packages.
- Make sure your phone has an active internet connection, as the voice assistant needs internet access to process your questions.
- Check that the WeWALK app is open and running. It can be in the background, but it must not be force-closed.
- Make sure your Smart Cane 2 is connected to the WeWALK app, then try the feature again.
- Try speaking more clearly and in a normal tone. The microphone is at the top of the handle, so speak naturally rather than holding the cane up to your mouth.
- Restart the cane and reconnect it to the app.
If the issue persists after confirming an active subscription, contact our technical support team at [email protected] with a screenshot of your Active Packages page, your serial number, and a short video.
