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V2 User Guide

84

Using WeWALK
Frequently Asked Questions (FAQ)

V1 User Guide

58

Using WeWALK
Purchase and Payment
- Buying a WeWALK Smart Cane
  - How can I demo a WeWALK Smart Cane?
- Shipping and Refunds

Purchase and Payment

3

How can I order a WeWALK Smart Cane?
What are the prices and payment options?
How can I demo a WeWALK Smart Cane?

Shipping/Delivery

4

Which countries are you shipping to?
What are additional shipping fees?
How long does it take for my order to be delivered?
How can I track my order?

Warranty

1

What is the warranty period for WeWALK smart cane?

Technical Support

2

How do I get technical support?
What should I do if my while cane shaft is worn out or broken?

Product

5

Which smartphones does WeWALK support?
Are there any obstacles/objects that WeWALK cannot detect?
Is WeWALK suitable for use in rainy weather?
What’s the total weight of the WeWALK smart cane?
Which languages are available?

Returns/Refunds

1

Is there an option for return?

Customer Support

1

How can I reach your customer support team?

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V2 User Guide
Using WeWALK
Preferences

Preferences

How can I calibrate the compass on my iPhone?
Changing WeWALK’s default language
Customizing the app for low vision users
Changing metric systems

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