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Smart Cane 2 User Guide

98

Using WeWALK
Frequently Asked Questions (FAQ)

WeASSIST

11

What is WeASSIST?
What Can I Use WeASSIST For?
How Can I Connect to a WeASSIST Assistant?
When Is WeASSIST Available? What Are the Working Hours?
What Happens If My Minutes Run Out?
If I Own a Smart Cane, Do I Still Need a WeASSIST Subscription?
What is a WeASSIST Subscription? How Can I Subscribe?
What happens if my WeASSIST minutes run out during a session?
Why do I need to grant microphone, camera, and location permissions?
How can I rate the service I received during a call?
How can I send feedback to the WeWALK team?

Customer Support

1

How can I reach your customer support team?

AI Mobility Platform for Professionals

8

What is the AI Mobility (AIM) platform?
What are the Benefits of AI Mobility Training Technology?
Who is AIM designed for?
What data does AIM collect and display?
Does the learner need any special equipment to use AIM?
How do I get started with AIM?
What does the Smart Cane 2 for Professionals package include?
Who developed the AIM platform?

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Smart Cane 2 User Guide
Frequently Asked Questions (FAQ)
Product

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What’s the total weight of the WeWALK smart cane?
Which smartphones does WeWALK support?
Are there any obstacles/objects that WeWALK cannot detect?
Is WeWALK suitable for use in rainy weather?
Which languages are available?
How can I update WeWALK Smart Cane 2’s firmware?
What should I do if my WeWALK Smart Cane 2 disconnects frequently?

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